What we do:
Running a business is a lot of work, we are here to take care of the customer experience training. With over twenty years of customer service experience, we know what skills are needed to build loyal customers, happy employees, and thriving businesses.
How we do it:
Our approach to training is based on two beliefs. One, everyone is responsible for ensuring an excellent customer experience. Two, happy employees generate happy customers.
We work with you and your employees to make these beliefs a reality. Thru the combined use of digital engagement and a hands on focused approach, we can fit into your busy schedule. We will address numerous topics including how to ensure your employees know your product/service, the value of empathy, successful multi-tasking, the fine art of small talk, believing in and delivery on the brand.
Interested? Submit an inquiry HERE.
Who we are:
Abby Myette is a Salem resident who can often be found grabbing a coffee or a beer at one of the many
fabulous establishments in town. You may see her chasing her rather independent dog, Quincy around the
Salem Common or Dead Horse Beach. She may also just be running around the Common because she’s one
of those crazy Wicked Running types. Abby started Tradewinds Learning to be able to work with some of her
favorite people in town, the passionate and committed small business owners. She has over fifteen years
experience facilitating workshops and leadership programs, plus a rather unique job history selling everything
from coffee to t-shirts to lawn mowers. Abby found a way to combine these experiences to bring employee training and development to life with interactive activities, digital engagement, and customized content. Together, your business and Tradewinds Learning can raise the sails for continued success!