• What I do:

Running a business is a lot of work!  I am here to help take some of the pressure off.  I'll help you focus all your big ideas and goals to create an actionable plan.  And, I'll ensure you, and your team if you've got one, are equipped and ready to deliver the best customer experience every time.  With over twenty years of customer service experience, I know what skills are needed to build loyal customers, happy employees, and thriving businesses.

  • How I do it:

My approach to training is based on two beliefs.  One, setting specific goals with get you where you want to go.  Two, exceptional customer service is actually really easy to deliver.

I work with you (and your employees) to make these beliefs a reality.  Thru the combined use of digital engagement and a hands on focused approach, I can fit into your busy schedule.  I will address numerous topics including how to ensure your employees know your product/service, the value of empathy, successful multi-tasking, the fine art of small talk, believing in and delivery on the brand.

Interested? Submit an inquiry HERE.

  • Who is Tradewinds Learning:

I am the face behind Tradewinds, my name is Abby Myette and I am a Salem resident.  You can can often

find me grabbing a coffee or a beer at one of the many fabulous establishments in town.  You may see me

chasing my rather independent dog, Quincy around the Salem Common or Dead Horse Beach.  I may also

just be running around the Common because I am one of those crazy Wicked Running types. 

I started Tradewinds Learning to be able to work with some of my favorite people in town, the passionate and

committed small business owners. I have over fifteen years experience facilitating workshops and leadership programs,

plus a rather unique job history selling everything from coffee to t-shirts to lawn mowers.  I found a way to combine these experiences to bring employee training and development to life with interactive activities, digital engagement, and customized content. Together, your business and Tradewinds Learning can raise the sails for continued success!

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Working ocean-side in Salem, MA and supporting business owners nationwide.