training made easy

for exceptional   customer experiences

every time

Are you ready to have motivated employees who love what they do, support your business dreams and know how to deliver exceptional  customer experiences to everyone who walks through your doors? Don't let that idea overwhelm you!  I have the tools to make this reality easy to achieve, and I want to share them with you.

Just imagine...

Paying Customer

EMPLOYEES

who are motivated and excited to work.

Hammock Relaxing
Bringing the Food

A DAY OFF

and not stressing about how things are going in your absence.

LOYAL CUSTOMERS

who come back again and again...and bring their friends.

I believe good isn't good enough.  Not for you.  Not for your business.  And definitely not for your customers.  You want excellent! Excellent customer experiences, excellent employees, and customers who rave about you.  It's possible, I promise.

My name is Abby and I'm the face of Tradewinds Learning.  I love facilitating workshops and have been doing it for over fifteen years.  This isn't your boring corporate training.  No way! My workshops are going to get you thinking, learning, and taking action. You'll get a workbook full of activities and questions that will guide you to those big aha moments and focused action steps.  And I'm going to coach you along the way through a variety of videos.  It will be like we're in the room together.  I want you to have as much fun learning as I do writing these programs.  When you're done, you will want to stand up and shout I'm ready to take action!  And you're going to have the plan to do it.

What to expect

The Customer

The difference between customer service & customer experience.

Keys to focusing on experience.

Training

Defining the 4 major learning styles

Identifying your learning style & your employee's learning style

9 different training tools you can use today

How to use role play to successfully train

Motivation

Why motivating your employees is so important

Defining intrinsic & extrinsic motivation

Tapping into the skills & talents of you & your employees

Five easy & affordable ways to use extrinsic motivation

Delivery

Introducing the WINDI framework

4 easy steps to deliver excellent customer experiences

What is included

Coaching

I'll take you through each lesson with a coaching video you can complete on your own time, at your own pace.

Workbook

Download, print & you have all the guided activities and worksheets to support each lesson.

Accountability

Join the private Facebook group to ask questions, share your big ideas & celebrate your progress.

Action

Check list of action items to ensure successful implementation of everything you learn.

This course is right for you if...

You want to understand how your employees learn best.
Your want to use the skills & talents of your employees to get more done.
You are ready to host fun and impactful training.
The next step is to take your customer service and delivery an excellent customer experience.

Pick the program that meets your needs!

 
DELIVERY

You need a new approach to customer experience delivery with the WINDI framework.

Value: $200.00

Special Launch Price : $37.00

Savings of $163.00 for a limited time!

Includes:

  • Access to the Tradewinds Learning virtual classroom

  • 4 self-paced coaching videos

  • Breakdown of the WINDI customer experience delivery model

  • Workbook to track your progress and write down all your big ideas

BONUS

  • Invitation to the Tradewinds Excellence Facebook group to ask your questions and keep you on track

TRAINING & DELIVERY

You're ready to up-level your employee training program and implement the WINDI framework.

Value: $800.00

Special Launch Price: $140.00

Savings of $660.00 for a limited time!

Includes:

  • Access to the Tradewinds Learning virtual classroom

  • 17 self-paced coaching videos

  • Over 10 ways to train and educate your employees

  • Step by step guide to implement role play in your training

  • Skills assessment to identify your strengths and the strengths of your employees

  • The keys to motivating and engaging your employees

  • Breakdown of the WINDI customer experience delivery model

  • Workbook to track your progress and write down all your big ideas

BONUS

  • Invitation to the Tradewinds Excellence Facebook group to ask your questions and keep you on track

  • Find out how you learn best with the Learning Styles quiz

  • 4 Easy Tips to Personalize the Customer Experience & Make Your Customer Feel Like Royalty

TRAINING & DELIVERY
PLUS+

It's time to up-level your employee training, the WINDI framework is step one, and you need customized training material.

Value: $1,200.00

Special Launch Price: $200.00

savings of $1,000.00 for a limited time!

Includes:

  • Access to the Tradewinds Learning virtual classroom

  • 17 self-paced coaching videos

  • Over 10 ways to train and educate your employees

  • Step by step guide to implement role play in your training

  • Skills assessment to identify your strengths and the strengths of your employees

  • The keys to motivating and engaging your employees

  • Breakdown of the WINDI customer experience delivery model

  • Workbook to track your progress and write down all your big ideas

BONUS

  • All the bonuses previously listed!

  • 30 minute private coaching session to focus your training plan

Barber Shop

Move from good to excellent today.

The tools and knowledge you need to host effective and impactful training is at your fingertips.

The easy to remember framework to ensure excellent customer experience is here for you!

Fitness Class
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Working ocean-side in Salem, MA and supporting business owners nationwide.