Vision

A clear vision & purpose for your business today

• What was the dream you had when you started your business? Is this vision still thriving today?

• Customers have options today, what makes you unique? How do you stand out in the marketplace

• What need do you serve for your customers?

• We aren't successful alone, it takes a community for a business to thrive.  What is your role in the community?

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Employees

A robust employee training program & continued recognition for a job well done

• How do you train and welcome new employees?

• Training isn't just for new employees, what regular training do all your employees receive?

• How often do you talk to your employees and offer them feedback on their performance?

• How are employees recognized for great work?

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Customers

A unique & exceptional customer experience

• What experience do customers have when interacting with your brand?

• Do customers feel happy, strong, pretty, relaxed?  What are the emotions your business elicits in it's customers?

• What special offers or events do you host to show your customers how much you appreciate them?

• Sometimes we experience challenges and bumps in the road with our customers, are you prepared for these?

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Goals

A dream for what your business will be in the future & a path to get there

• What do you want your business to look like in 6 months? A year? 5 years?

• Do you know how you are you going to get there?

• Each week, are you planning ahead or just flying by the seat of your pants?

• We are never in business alone, how are you engaged with the community and your fellow business owners?

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the Insider's List!